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What to do if I did not receive my package

Addressing Non-Delivery Issues

At Perfume Headquarters, we understand the importance of receiving your packages on time. If you're facing issues with non-delivery, here are the steps you should take:

  1. Confirm Your Shipping Details:

    • Ensure the shipping address in your order is accurate. Remember, it's the customer's responsibility to provide the correct shipping address.

  2. Utilize the Tracking Information:

    • Use the provided tracking number to check the current status of your package.

  3. Reach Out to the Carrier:

    • If the package is marked as delivered but not received, or if there are any discrepancies in delivery, contact the carrier (e.g., UPS, FedEx) directly.

  4. Notify Perfume Headquarters:

    • Let us know about the non-receipt of your package via the chat box on our website in the lower right-hand corner. Provide your order and tracking details for reference.

  5. Local Inquiry:

    • Sometimes, packages are delivered to neighbors or building managers. It’s a good idea to check with them.

  6. Give It Some Time:

    • Delivery status might be updated a day or two before actual delivery. Wait a bit to see if the package arrives.

  7. Filing a Claim for Missing Packages:

    • If your package doesn't arrive, you should file a claim with the carrier.
    • We can assist you with information needed for the claim process, but please note that we do not issue refunds for items marked as delivered or reported stolen.

Important Policies:

  • Refunds for Wrong Address: If a product is shipped to an incorrect address provided by the customer, Perfume Headquarters is not responsible for refunding the order unless the mistake was on our part.
  • Refunds for Delivered or Stolen Items: We do not issue refunds for items that are marked as delivered or reported stolen. The responsibility in such cases lies with the carrier.

Our Assistance and Commitment

We're here to assist you through any shipping issues you may encounter. While we can't provide refunds in the cases mentioned, our team is dedicated to offering guidance and support. For any help or questions, please reach out to us via our website chat feature.